Versa experienced battery and syncing issues

[Echoes2019]

End of september this year  I updated my Versa. When the battery becomes around 50% the Versa had only, black screen. That happened continuous so reset the watch to factory defaults, problem solved. A few weeks ago, my phone has got an Android update. Synchronizing becomes a problem, After restarting my phone, I can synchronize only once.

Last weekend I reset my watch to factory settings and installed everything, so I got version 32.70.7.14
Synchronizing is a little better.

Yesterday evening, I checked my battery, it is loaded for 51 %. This morning when I woke up the Versa has a black screen, nothing worked. I put the Versa on the loader.  A few hours later still nothing is working. After pressings the 3 buttons for about 10 seconds the Versa came alive, with wrong time, battery filled to 100%. After synchronizing everything went ok.

Am I the only one with the 50% problem?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Echoes2019, I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

I appreciate the feedback and time you've spent trying to resolve the syncing and battery issue that your Fitbit Versa experienced. Regarding your question, we haven't received reports about the 50% battery power issue that your watch experienced but I'll be glad to follow up and assist you with this issue.

I'd like you to try the troubleshooting steps that are listed in this help article if your watch has a hard time to take a charge.

Regarding the syncing issues, please follow the steps described in this help page and see if the issues get fixed. These articles may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Echoes2019]

Thanks for your reply. For the sake of completeness, I can load the battery to 100 %, but when the power remains around 50% the problems start.

[JuanJoFitbit]

@Echoes2019, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Echoes2019]

Monday morning, December 16th, the watch gave again a black screen. When I press the 3 buttons of the Versa 'the screen started up'. There was no loss of data and about 10% of battery power remains.  That's normal, the last fill up to 100% was Thursday, December 12th, 9:10 in the morning.

Besides, after factory reset of both Versa  watch and the Samsung Galaxy J5:
- Synchronizing is still a problem 

- Connecting to Strava won't work

[Echoes2019]

This morning, Wednesday, December 18th the watch gave again a black screen. After pressing the 3 buttons the 'screen started up'.

- The battery load decreased from 78% yesterday evening till 11% now.

- The time on het watch was wrong (about 5:45h while it was 6:45h)

Strange again.

Meanwhile the battery is loaded 100% and time is ok.