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Versa experiences Bluetooth/Syncing issues

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‎11-27-2019 14:28 - last edited on ‎11-28-2019 07:50 by Fitbit Moderator

‎11-27-2019 14:28 - last edited on ‎11-28-2019 07:50 by Fitbit Moderator

Hi

My Versa has suddenly stopped synchronisation with my phone and I no longer get notified of phone calls or text messages.

I have checked software is up to date, restarted both the phone and Fitbit and have repaired the Bluetooth.

Any more ideas?

 

 

Moderator edit: format

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‎11-28-2019 07:45

‎11-28-2019 07:45

@Soldaze, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped connecting with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know what is the brand and model of your phone. In the meantime, please try the troubleshooting steps that are listed in this help artice. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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