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Versa experiences syncing issues

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‎02-07-2020 03:38 - last edited on ‎02-08-2020 06:32 by Fitbit Moderator

‎02-07-2020 03:38 - last edited on ‎02-08-2020 06:32 by Fitbit Moderator

My device is not connecting to my phone and if gets connected I am not able to download anything plus I have issues updating my device as it keeps on disconnecting from my phone.

 

 

Moderator edit: updated subject for clarity

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‎02-08-2020 06:31

‎02-08-2020 06:31

@Rishabh02, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's experiencing syncing and connection issues with your phone.

 

I'd like to know what is the brand and model of your phone.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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