Versa experiencing restarting issues

[Scraggs89]

Hi I needed to do a factory reset today and now I've been unable to restart devise, its been stuck at 1% for hours. I've tried everything, app reset, Bluetooth, turning the phone off etc please help its driving me mad.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Scraggs89, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

Regarding the restart issues that your Versa has experienced, I appreciate the time spent trying to get this issue resolved. I totally understand how you feel about this.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[tpitts83]

How did you fix this?  Mine restarted and I have never been able to get it to sync again.  The app says 98%, but the watch itself goes back to the language screen.  

[Scraggs89]

Hello after a frustrating 24hours of trying to resolve I had to contact customer service and was issued with a replacement. I attempted to do the sync via my laptop but still didn't work. Sorry I know the answer doesn't solve the problem 

[tpitts83]

Thanks for your quick answer!  I appreciate the knowledge.