Versa experiencing syncing, battery and screen issues

[doxieluv]

My battery used to last about 4 days.  It now barely lasts a day.  I also keep getting a weird buzz then screen turns gray.  Heart monitor no longer operates and it no longer syncs to my phone.  It also gets stuck on one screen and will not respond.  Pretty useless at this point.  Help please I really can't afford to replace this and I've only had for less than a year.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@doxieluv it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing your data and heart rate nor holding a charge and the screen won't respond.

I'd like you to restart your Versa as described in this help article. This will refresh your watch internally. After this, try the troubleshooting steps that are listed in this help page. These steps are helpful for syncing issues.

Finally, regarding the heart rate issues, please follow the workaround advised in this help article and let me know if the issues get fixed.

Keep me posted on the outcome! 

[doxieluv]

tried everything you suggested, it won't even do an update or a restart no longer does heart monitor, it tried updating for almost 2 hours, did a restart, tried again, it still does not work, its just a useless watch now.

[JuanJoFitbit]

@doxieluv thank you for getting back and trying the recommended troubleshooting steps. Since the issues persist, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!