Versa face came off

[feminedgy]

The glass face of the watch came off in the pool. The wires were still connected to the back of the watch, but there was no stopping water getting inside my watch. This watch has been working fine and I was just thinking the other day...I think it is going to make it one year! Can't believe I spent so much on a watch that breaks once a year. My first one the HR monitor stopped working and now this. Seriously considering just going back to the old school digital waterproof watch. Has anyone else had this happen to their watch? Is fitbit responsive? I'll follow up on this string and let everyone know how it goes. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @feminedgy. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that the glass face of your Fitbit Versa came off in the pool. I am sorry that you are going through this situation, I totally understand how you are feeling. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance. 

[christydenise73]

This happened to mine too. Did anyone get an answer?

[christydenise73]

Can you forward my info to customer support

[LiliyaFitbit]

Welcome to the Fitbit Community, @christydenise73.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I have created a case for you at our Support department so they can help you. They will be in contact with you, please keep an eye on your inbox.

Let me know if you have any questions.

[zbFit]

Hello!

I received my Versa 2 for Christmas 2019. The face detached September 3, 2020. I noticed some technical issues in the last month as well: device turning off and on on own, complete shut down with more than 40% battery power and now the face just popped off. Is there a way I can fix this or should  I send it in for repair?  Please advise. I feel naked without it!

-Jazzy

[LiliyaFitbit]

Welcome to the Fitbit Community, @zbFit.

I am sorry to hear that you're experiencing the same issue with your watch. I appreciate the additional details, I understand how you are feeling and I am here to help. I went ahead and created a case for you, someone from our Support team will reach out soon and provide further assistance. 

I'll be around if you have any questions.