Versa falling apart

[CallMeMrBill]

So the saga with Fitbit watches continues. Not sure why they continue to make inferior watches. Maybe I got a bad batch (twice, hard to really believe it).

Previously my Versa would not keep a charge for more than a couple hours. Of course it was just past its warranty period (same thing happened to my charge2, coincidence?). Fitbits solution - 20% off another purchase/

Now my Versa's screen fell off. Yes you read it right, it fell off. I work in an office so no strenuous activity, just sits on my wrist. Well a couple days ago I look to see what time it is and there is no screen. I found it on the floor. You would think they would make products that last more than 12 months.

A case has been opened but I know all I will get is the standard company response of 20% off another product.

[RicardoFitbit]

Hi @CallMeMrBill, it's nice to see you again participating here in the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.