Versa firmware update doesn't complete

[liddeeyeah]

Like most other people, my fitbit stopped showing notifications when I got i0S 13. After attempting to update the new firmware (since yesterday) it's only got to maybe 20%. 

My fitbit is also confused! I'll get the green arrow screen but then the watch says to download the app. When I open the app I'm back to square one where it says it needs to update....

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@liddeeyeah, I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

I'm happy to assist you with your Fitbit Versa since the firmware update doesn't complete. Please try the troubleshooting steps that are listed in this help article. After trying these steps, run the firmware update again and see if it gets completed.

Keep me posted on the outcome.

[liddeeyeah]

Hey there!

I tried those before posting on the forum. Unfortunately, my fitbit has not
yet finished updating. It’s stuck at about 55% downloaded and will
disconnect from the app every few mins. It will reconnect momentarily, but
it’s obviously not doing much....

Lydia
--

Sincerely,
Lydia James


Moderator edit: removed personal info

[JuanJoFitbit]

@liddeeyeah, thank you for getting back and trying the troubleshooting steps shared above. By the way, I'm sorry for the late response.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.