Versa fitbit pay declined

[Peter_the_SBAM]

 I have been using Fitbit Pay successfully on my Versa  for several months.  Recently, an increasing portion of readers in shops are giving me an error -- "multiple cards presented" today, not sure if it it was the same message on other occasions. -- Is there something wrong with my watch, or have I just hit a string of dodgy NFC readers?  If something is wrong with the watch, is it a hardware problem, firmware on the watch, or something to do with the iPhone app?

[Rich_Laue]

May I ask what the problem is @Peter_the_SBAM. Your title says declined but your message says that multiple cards where submitted. These are unrelated different messages. Do you have multiple cards installed on the Versa?

[Peter_the_SBAM]

Hi @Rich_Laue.  Maybe I wasn't clear.  Yes, I have two cards loaded on my watch, and when I try to pay with the watch, the reader in the store behaves as if I'm holding two cards against the reader, instead of one.   Another thing to add is that, in the  past, the watch would ask me to actively select the card I wanted by pushing on it with my finger, whereas now it doesn't seem to. 

[Marrrmaduke · Accepted solution]

@Peter_the_SBAM next time you're paying, make sure to close Fitbit app entirely, reboot Versa and then pay. Do not open Fitbit app after rebooting the tracker and before you pay.

[Peter_the_SBAM]

Thanks @Marrrmaduke.  When you say to "close the Fitbit app entirely", I'm presuming you mean the App on my iPhone?  On many occasions, the phone is km away.  I presume it doesn't matter then.  Many thanks for the suggestion.  Will try it.

[Rich_Laue]

I continually get a card read error

[Marrrmaduke]

@Peter_the_SBAM yeap the app. Reboot Versa and try paying.

@Rich_Laue this trick seems to work for some iPhone users. You're on droid. Haven't tested it myself. Have you tried reinstalling the app?

[Peter_the_SBAM]

Thanks @Marrrmaduke.  Great advice.  I rebooted and paid successfully at a store yesterday.  Will try again on a reader that I know failed before, but that will have to wait until the weekend.

[Marrrmaduke]

@Peter_the_SBAM awesome. Just remember that you have to close the app and reboot Versa each time... 😑

[Peter_the_SBAM]

Dear Marrrmaduke,

Thanks for this solution - not exactly elegant, but it does fix the problem, and avoids being caught without funds!

[Marrrmaduke]

@Peter_the_SBAM I'm glad! let's hope it gets addressed with an update. Enjoy your tracker! 😊👍🏻

[SunsetRunner]

Hi, when your phone is one km away form your Versa, you're way out of reach of the BT range and also WiFi range.

[tarywood]

Close the App and reboot Versa FOR EACH PURCHASE??  That would be ridiculous.

I've been using Fitbit Pay off & on for a couple years & only a few times rebooted just because it's an electronic device.

If that needs to be the case FOR EACH PURCHASE, I'll delete Fitbit Pay... Not worth that much trouble!

[Rich_Laue]

Your phone dies not need to be anywhere near your tracker for fitbit pay. The phone is not even used during a purchase. 

If you find your being declined, call your bank and ask them. 

[tarywood]

I DID. The Custom Svc Rep at the bank said the account and the device (I verified the "device's Fitbit ID#" with her) were showing as clear with no problem, on their end. She said no payment request even showed from the Fitbit.
She wondered if the merchant may have dropped their contract with my bank or with Fitbit.

🌹🌹

Sent from my Galaxy

[Rich_Laue]

Next step I would contact Fitbit. 

If it shows as declined, and the bank has no record, it may be worth trying a

reboot of the Versa.

[tarywood]

Thank you for the advice. I have rebooted, but haven't been back to the store try it again yet.

🌹🌹

Sent from my Galaxy