Versa flashing logo

[Allioconnor96]

My versa keeps flashing the logo, I’ve searched other posts, I’ve tried the 3 button reset but I don’t feel a vibration, even after over a minute. It will go back to my home clock screen, but then after 5 seconds it will flash the logo again. My app is now showing that it cannot connect to my versa. What do I do? 

[NellyG]

Hi @Allioconnor96  Try restarting it several times. If it still isnt working properly please come back here.

Restart your tracker

[Allioconnor96]

I have tried that many times, I’ve also put it on the charger. Now it’s very hot like it’s over heated. I wore it in the shower a few days ago but I thought it was water resistant so that shouldn’t make a difference. 

[NellyG]

The shower shouldnt have affected it, but who knows! I have flagged a moderator to come and help you.

[Allioconnor96]

Thank you 🙂 the screen is just black now with no logo and it won’t let me try to restart anymore, and when I place it on the charger nothing happens! 

[GraceGFitbit]

Thanks for posting your inquiry here @Allioconnor96  and thank you for pointing this out @NellyG. 

@Cloving, In order to further assist you, I've gone ahead and escalated your case to our Support Team.

If you have any further questions, please let me know!