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Versa screen went black

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‎06-12-2019 07:56 - last edited on ‎06-12-2019 09:06 by Fitbit Moderator

‎06-12-2019 07:56 - last edited on ‎06-12-2019 09:06 by Fitbit Moderator

My Versa has gone dark. My App shows that my watch is fully charged, yet the screen shows nothing. Is it possible that I accidentally turned the brightness all the way down or turned it off??if so, what do I need to do to fix it?

 

 

Moderator edit: updated subject for clarity

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‎06-12-2019 09:09 - last edited on ‎06-17-2025 09:14 by Fitbit Moderator

‎06-12-2019 09:09 - last edited on ‎06-17-2025 09:14 by Fitbit Moderator

@LGerard Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Versa screen. You can't turn off the screen (although you can check the brightness level). Try restarting your Versa and changing the clock face.

Let me know how it goes.

Alvaro | Community Moderator

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