Versa floors and steps accuracy issues

[Jtpudding]

I know lots of people have had trouble with floors counting when they aren’t walking up steps, but I counted 60 floors by 8am, and it isn’t showing at what hour this apparently happened. I also have 3000 steps but I can’t have walked that much and it is more than is normal by now, and the count doesn’t break down correctly by hour to have 3000 steps.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to welcome you @Jtpudding.

I am sorry to hear about the accuracy issues you are experiencing with your Versa. I recommend restarting your Versa and verifying that your stride length information is updated. About the steps, check how many steps you have so far, walk 100 and let me know how many the watch registered.

Now the floors, your watch may give you credit for extra floors for a variety of reasons. Occasionally your Versa may detect pressure changes unrelated to elevation gains, such as a gust of wind, weather change, or opening a door. Exposure to excess moisture can also result in extra floors being counted. This happens if the pathway to the altimeter on the back of your Fitbit becomes temporarily blocked with sweat or water.

I hope this helps, let me know how it goes.