Versa frozen screen

[SummerMAK]

Not Quite Out of the Loop... But...

So I know there's been a lot of talk out there regarding Fitbit being taken over by Google right? In either case just recently I saw on Google News that Fitbit has been down however I was not able to read into it because I was in the middle of a chaotic yet random experience at work where all of a sudden every people and person on the planet was in our lobby waiting to get their background checks fingerprints etc. just as I saw that article of course that would be my position, and now today I noticed that my Fitbit while it is exactly 6:39 a.m. my Fitbit says it is 425 a.m. I have no clue what the article said and can't find it .. I've tried rebooting and doing the hard reset, my battery went zip, dead, done...  I've tried everything and nothing is working includine resyncing and even setting WiFi and reconnecting Bluetooth... I don't know what to do the date is correct my steps are correct everything for the matter is correct however nothing else is sunk not my heart rate not my sleep I don't know what to do I'm ready to check this thing because unless I connect it to Google there is nothing else that I can do and there has to be anyone help with this please? 

It's now 6:50am and my Fitbit says 4:36 😭

 It can't be a Friday the 13th prank it just can't be 🤦🏻‍:female_sign:


Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SummerMAK. Thanks for stopping by in the Fitbit Community Forums. I appreciate you've taken the time to troubleshoot the issue with your Versa 2 and for the image attached. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.