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Versa getting hot while charging

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‎04-13-2019 10:02 - last edited on ‎04-14-2019 08:19 by Moderator Alum

‎04-13-2019 10:02 - last edited on ‎04-14-2019 08:19 by Moderator Alum

I put my Versa on its charger while I jumped in the shower. After getting ready to grab it on my way to work I noticed it was warm to the touch (which has not been my experience during prior charges).

 

I have tried all the options discussed on the board for restarting and factory reset with no luck. Also my wife and daughter each have a Versa, so I attempted to charge my device on their chargers with no luck. I have only had this Versa since February 2019.

 

Does anyone know the process to start a warranty claim?

 

 

Moderator edit: subject for clarity

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‎04-13-2019 10:42

‎04-13-2019 10:42

Hi, do not charge your Versa anymore and contact Customer Support asap.

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‎04-14-2019 08:21 - last edited on ‎05-13-2025 09:26 by Fitbit Moderator

‎04-14-2019 08:21 - last edited on ‎05-13-2025 09:26 by Fitbit Moderator

A warm welcome to the Community @gsharpes and @SunsetRunner thanks for the input.

I appreciate all the efforts in trying to fix this warming issue by yourself. Upon checking with our support team, I was told that you followed our friend's recommendation and have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 😀

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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