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Versa glitching

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‎08-05-2019 07:50

‎08-05-2019 07:50

My Fitbit versa has been acting up since I got back from floating in the lake last week. It’s not constantly acting up and I did specifically buy the Fitbit that is supposed to be water resistant up to 50 metres. That night I was charging my Fitbit before bed. I put it on my wrist and fell asleep. I woke up to my Fitbit opening up the notification screen constantly and it vibrating every time. I could not get it to stop so I took it off so I could sleep. I’ve also noticed that since then that my Fitbit hasn’t vibrated to let me know that I’ve received my step goal. Then last night the screen got stuck in the apps screen and was glitching and I couldn’t get it to stop. Today I go to bestbuy to return my Fitbit only to find out that Fitbit doesn’t allow this anymore. I reached out for help and they told me to restart it, it then glitched again, then they told me to change the clock face so I did and that’s all the advice they gave me. I told her several times that it isn’t the clock face that I have and explained to her that it glitched as soon as I reset it but she did not listen to me and now I feel that Fitbit is completely ripping me off because I bought a swim approved product from them in April 2019 and they aren’t listening to me, but rather they just read a script and ignore my concerns. Anyone else having these issues with their new exchange policy?

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‎08-07-2019 15:47

‎08-07-2019 15:47

Welcome to the Fitbit Community @kjc07. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa not working properly after swimming with it. Thank you for taking the time to get in touch with our Support Team and for your troubleshooting efforts. I understand your concerns and how you are feeling and appreciate your feedback. Since you've been in touch with our Support team, I've updated your case and you should be getting a reply soon.  

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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