Versa going to exercise screen

[Fairmont1102]

I’ve been having problems with my Fitbit Versa going to the exercise screen without me doing anything to go to that screen. It locks up and will not clear back to the main clock face. This morning at 6 am it was in the charging cradle and it kept skipping between screens, without me doing anything and would not stop. I’ve been experiencing more issues recently. I have restarted, I have deleted app and reinstalled, I have shut off/on Bluetooth. 

[NellyG]

Hi @Fairmont1102 

 Try doing a Factory reset. If that doesnt help you will need to contact Customer Support 

Fitbit Support  

VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.