Versa has a black screen

[tbird53]

My versa went dark - again. Last time they sent me a new one. I'm not sure if I am still under warranty so I'd like to see if I can solve the problem. It went dark today so I thought maybe it needed charging. I put it in the charger - nothing happened. I left it and about half hour later checked and it was really hot. So I took it out. I have held the buttons down for over 3 minutes - still dark. Any other suggestions? 

Thanks, 

tbird53

Moderator edit: updated subject for clarity

[LizzyFitbit · Accepted solution]

Hi @tbird53. It's nice to have you on board! I'm sorry for my delayed response.

Thanks for bringing this to my attention, as well for the steps that you tried prior posting. I'm sorry that you had this experience with your replacement Versa. Since this shouldn't be happening, I went ahead and shared your information to our Support Team. They'll create a case and share more details with you via email. Keep an eye on your inbox.

See you around. 

[Camrynd2020]

I have the same problem! This is also my replacement versa. Have you fixed your problem? 

[Camrynd2020]

I have this same problem right now. My versa has went dark. This is also my replacement one that I’ve only had for less than 3 months. I’ve tried troubleshooting and the factory restart but nothing has worked.

[SigneU]

This is exactly what im afraid that will happen, when I will be sent also a used watch instead of new as my new versa has also died, and am waiting for the customer support solution to this. 

[tbird53]

Yes, 

I'm getting another in the mail. 

[LizzyFitbit]

Hi @Camrynd2020 and @SigneU, welcome to the Community Forums. @tbird53, it's great to see you again. I'm sorry for my delayed response.

@Camrynd2020, thanks for letting me know about your Versa, as well for the troubleshooting steps performed. I understand how you're feeling, as this shouldn't have happened to your replacement device. I've shared all your details to our Support Team. They'll create a case on your behalf and send you an email with more details.

@SigneU and @tbird53, I appreciate the time you took to share feedback. I see your point of view about this situation, and I'm sorry that you've had this experience with your Versa's devices. Our team works on our devices based on the comments posted in the Community to improve them, and I'm sure your comments will not be taken for granted.

If you have another question, feel free to reply back.