Touch screen not working

[MatthewBamgbele]

My touch screen is not working, tried restarting and factory reset on several occasions 

[LiliyaFitbit]

Welcome to the Fitbit Community @MatthewBamgbele. 

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Versa touch screen not working. Thank you for your efforts to restart and factory reset your device. I recommend changing a clock face, try switching to a Fitbit clock face: How do I change the clock face on my Fitbit device? 

Let me know how it goes, I'll be around! 

[MatthewBamgbele]

hi there

I tried this process, it did not work.


Get Outlook for iOS

[LiliyaFitbit]

Hi @MatthewBamgbele, thank you for your reply. I am sorry for the delayed response. 

I appreciate your efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.