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Versa has a black screen

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‎07-30-2019 03:16 - last edited on ‎08-01-2019 14:14 by Fitbit Moderator

‎07-30-2019 03:16 - last edited on ‎08-01-2019 14:14 by Fitbit Moderator

My Versa is showing black screen since morning. No response from customer service

 

Moderator edit: updated subject for clarity

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‎08-01-2019 14:21

‎08-01-2019 14:21

Hi @Paritosh530, welcome to the Community.  I'm sorry for the delay in my reply.

 

Thanks for letting me know about your Versa, as well for taking the time to contact our Support Team. I'm sorry that you've had this experience, and be sure that your comments will not go unnoticed. I've been informed that your case is still open and our team is providing you with assistance. I'd recommend to keep working with them, so you can receive more details about your case.

 

See you around.

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