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Versa not working..AGAIN...3rd replacement

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‎08-01-2019 10:01

‎08-01-2019 10:01

I've read several posts on this topic and have faced the same issue. This is my 3rd versa in less than a years time frame. The last 2 replaced within a one month period. I asked a month ago why this keeps happening and was told it's not something they have been receiving calls about. I call today for the same issue, completely dead device. I check the forums to find out this is a Fitbit manufacturing issue as there isn't a proper  seal on the device. Now I am being offered 50% off for a watch that has failed to last a years time! This is clearly a manufacturing issue! I had to request a supervisor and complain to get a "courtesy replacement". Do better Fitbit. Many of us have been long standing customers and to be treated this way is unacceptable! I purchase a new device about every 3yrs...this may indeed be my final purchase. 

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2 REPLIES 2

‎08-01-2019 11:08

‎08-01-2019 11:08

My Versa died two days ago and I've had it less than a year. I fought with them over their policy of replacement or 50% off a new one. If their product is faulty they should replace the set. But after reading all the issues everyone is having the company would go under. Completely unacceptable!

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‎08-01-2019 14:19

In response to Wrkout1

‎08-01-2019 14:19

Totally agree and it's a sad shame because the main reason many of us
joined was for encouragement from others but honestly there are so many
other products out here now that we have a plethora options.
Basically....they need to do better. This is a manufacturing issue which
means they should correct the problem, ensure its been corrected, any one
calling in with this issue that falls in the timeframe the faulty or lack
of sealing occurred regardless of if had for a yr, they need to replace it
with a new Fitbit where the issue can been resolved. You can't keep
replacing one faulty device with another faulty device then telling
customers we can give you 50% off for another faulty product when the main
purpose of purchasing was because it was swim approved!
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