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Versa has a condensation

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‎08-24-2020 02:19 - last edited on ‎08-28-2020 16:04 by Fitbit Moderator

‎08-24-2020 02:19 - last edited on ‎08-28-2020 16:04 by Fitbit Moderator

Today when I was out walking my FitBit Versa started to overheat and then it stopped working. When I flipped it over I saw it had condensation inside it. Now it won’t charge or even turn on. What a fix for this?

 

Moderator Edit: Clarified subject

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‎08-28-2020 16:14 - last edited on ‎10-15-2023 14:41 by Fitbit Moderator

‎08-28-2020 16:14 - last edited on ‎10-15-2023 14:41 by Fitbit Moderator

Hi @Redheadsh. A warm welcome to the forums.

Thanks for bringing this to my attention. I understand your thoughts about your Versa not working and I'm sorry that you had to go through this situation. I got in touch with the Support team and I was told that you already have a case created with them. Please keep an open communication so you can receive further assistance.

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