Versa has black screen

[Cmcoffin]

My watch suddenly became unresponsive yesterday. It still vibrates, alerts me to texts/email, hits my step goal, keeps track of everything still too, but the screen WILL NOT wake up. I've tried the holding the e buttons down, nothing has worked. I'm so upset about it..and I cant figure out how to get in contact with ACTUAL customer support...so I'm finally writing here hoping to get answers.

[chrisfran]

I have exactly the same problem today Fitbit needed charging and since then has only blank screen   Hopefully we might get some help tomorrow 

[houseflipper]

Mine has not worked since May 28th....won't wake up.....

[SloMo87]

My Versa also suddenly became unresponsive today.  It is a black screen and I cannot get anything to come up.  It is fully charged and seems to still be syncing, but screen is totally black.

[Jr38]

I've this problem too. At first it was just the blank screen and my versa seemed to be still syncing and charging. I managed to reboot it following tips I found on here. But now its stopped charging and synching altogether. Feel so strange not having it on me now. I've been wearing one type or the last few years.

[SloMo87]

Does fitbit even read these community messages?  I would expect some type of response at the least.  We buy their products and they don't seem to care when the products quick working.