Versa has broke

[Kimberley1987]

Hello, 

My Versa has just stopped working and looking through all the trouble shooting it looks like a common problem. I am not happy because it wasn’t cheap and you expect it to last longer than a year, messaged live chat and they said they would email me but I’ve had nothing. I seem to think there is a problem with the Versa. I hope mine gets replaced or I will not be buying another Fitbit. Anyone else had similar problems? I’ve not used it a great deal. So I am upset that it’s broke already. 

thank you 

Kimberley 

[Guy_]

Hi Kimbereley

Did you do anything that might have caused it?

Is it charged?

If it runs flat it may come on while charging, else start it with the button, generally bottom right button wakes it.

Is your phone an iPhone - there is a recent update which might have caused problems?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kimberley1987. It's nice to see you around, @Guy_.

@Guy_ Thank you for your support!

@Kimberley1987 Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

See you around.

[Kimberley1987]

Hi Liliya, 

fitbit have contacted me and offered me 30% off a new device I am not happy with this as it was caused after updating the device, so I will not be staying with Fitbit unless they offer me a better solution can you pass this message on to them please. I would be happy with that if the problem was through fault of my own but as the user above says there is a problem with the update so why should I have to pay for a new device when it’s an actual manufacturers fault. I hope this is resolved as I don’t want to move to another brand but I am not happy with this at all.

kind regards

kimberley

[Guy_ · Accepted solution]

Kimberley - I totally support your request. Fitbit should have the decency to replace your watch.

[Kimberley1987]

Thanks so much @Guy_ as I said if it just broke or I had damaged it then fine but as it happened after the update I believe it should be replaced but we will see if they have the decency to do that. Thanks for your support! 

@LiliyaFitbit 

[Kimberley1987]

Hey @Guy_ @just a quick update to let you know I’ve had no more response from @LiliyaFitbit or anyone at FITBIT so I’ve put one last request in for a replacement or improvement on the laughable offer of 30% off. 

So they say I will hear the outcome within the day so I will let you know if it’s good news or not later. Been in friend with a friend at Which who is looking into the situation further for me. As offering 30% off a £200 smart watch because their update breaks it every couple of years is a disgrace and is a very good way to lose customers.

await your response FITBIT

[LiliyaFitbit]

Thank you for your replies, @Kimberley1987 @Guy_.

@Guy_ I appreciate your input. 

@Kimberley1987 Thank you for the update. I understand how frustrating this is for you. I am sure our Support team tried their best to help you resolve the issue with your watch, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I apologize for any disappointment and appreciate your understanding. 

Have a good day.

[Kimberley1987]

Yes I understand the device was out of warranty but when they try to fob me off with a 30% discount after the update broke it, I found it very insulting. No they did not try their hardest at all. They have acted disgusting to be honest. With all the different brands that are out now in smart watches you would of thought you would of wanted to keep hold of customers. Can you do me a favour and cancel my premium subscription please, as you robbers will not be getting another penny off me.

[LiliyaFitbit]

Thank you for your response, @Kimberley1987.

I am sorry to hear about your experience. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. You can cancel your Fitbit Premium subscription by following the instructions at How do I manage or cancel my Fitbit Premium subscription?

See you around.