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Versa has condensation inside the screen

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‎06-23-2020 00:12 - last edited on ‎06-25-2020 08:31 by Fitbit Moderator

‎06-23-2020 00:12 - last edited on ‎06-25-2020 08:31 by Fitbit Moderator

I noticed that my Fitbit suddenly died when a charge usually lasts me a while. After charging it, I noticed that it hadn’t charged at all. After inspecting it, I noticed there was water in the sensor. It doesn’t seem right because this is a waterproof watch. It even says so near the sensor. I tried putting it in rice for 2 days and still no luck with it. Anyone else have/had the same issues or suggestions that can help me? 

 

Moderator Edit: Clarified subject

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‎06-25-2020 08:33 - edited ‎10-11-2023 18:14

‎06-25-2020 08:33 - edited ‎10-11-2023 18:14

Hello there @SunsetRunner, welcome to the Community Forums. Thanks for sharing that your Fitbit Versa stopped working and that you are seeing condensation inside the heart tracking sensor. Thanks for troubleshooting your watch prior to posting here, I understand your concern and I am sorry that you are going through this situation.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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