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Versa Lite screen went blank

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‎06-23-2020 05:32 - last edited on ‎06-25-2020 08:17 by Fitbit Moderator

‎06-23-2020 05:32 - last edited on ‎06-25-2020 08:17 by Fitbit Moderator

Hi,

 

I have a Versa lite and the screen has gone black.  It is fully charged and is still recording steps/stats but the screen face is not popping up.  I've tried holding down the button on the side to turn it off, changed/deleted clock faces, and read through a few community threads.  Not sure what to do since nothing seems to work.  Please advise.

 

Kevin

 

Moderator Edit: Clarified subject

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‎06-25-2020 08:29 - edited ‎10-11-2023 18:14

‎06-25-2020 08:29 - edited ‎10-11-2023 18:14

Hi there @kevny9362, welcome to the Community Forums. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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