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Versa has developed a white screen

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‎07-22-2020 11:05 - last edited on ‎07-23-2020 07:39 by Fitbit Moderator

‎07-22-2020 11:05 - last edited on ‎07-23-2020 07:39 by Fitbit Moderator

My fit bit randomly stopped working. The screen when white. I have only had it a year so this is a little disappointing. 

 

Moderator Edit: Clarified subject

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‎07-23-2020 07:41 - edited ‎10-28-2023 08:06

‎07-23-2020 07:41 - edited ‎10-28-2023 08:06

Hi there @Mellllliljen, welcome to the Community Forums. I'm sorry to hear that your Versa has developed a white screen. I'll be glad to help you with this.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

In order for me to better assist you with this, please try the steps below:

  1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
  2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

Give this a go and let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-23-2020 07:41 - edited ‎10-28-2023 08:06

‎07-23-2020 07:41 - edited ‎10-28-2023 08:06

Hi there @Mellllliljen, welcome to the Community Forums. I'm sorry to hear that your Versa has developed a white screen. I'll be glad to help you with this.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

In order for me to better assist you with this, please try the steps below:

  1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
  2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

Give this a go and let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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