Versa has not synced since June 24th!!!!

[CR_Johnson]

This is my 3rd post to this community board. So either FitBit simply does not care about its customers OR they cannot rectify the issue. I am not the only customer who is having problems with syncing their Versa to their phone, to blue tooth or wi-fi. Despite, pointing out that there has to be a bug in their firmwear, nothing has been done.

I've tried all of the troubleshooting steps, was even provided with a 2nd versa and NEITHER WORKS! 

Please FitBit, I'm begging you here. PLEASE FIX THIS PROBLEM!!

[LiliyaFitbit]

Hi @CR_Johnson, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing your Fitbit Versa. I will be glad to assist you with this. Thank you for your efforts to resolve the issue and following the troubleshooting steps. I appreciate you providing the screenshots. I would like to confirm if you have another tracker paired to your Fitbit account besides the Fitbit Versa? I recommend to un-pair any other trackers on your account and try to sync the Versa again. 

Let me know how it goes, I'll be around! 

[RajUsingFBV]

Just wanted to know... If I connect bluetooth earphone and Fitbit versa at the same time to the same phone, will it cause any sync issue?

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[Sarahann90]

Mine has stopped syncing as of the 29th! I just had issues with my ionic a month or so back and it ended up a paperweight.  

[CR_Johnson]

@RajUsingFBV  I have not attempted to connect bluetooth headphones and Versa at the same time. However, I was able to connect a bluetooth speaker and Versa to my phone and that appeared to work. I would give it a try and see what you get. Good Luck!

[CR_Johnson]

@LiliyaFitbit I deleted my charge 2 from my phone and suddenly the versa began to get call and text notifications as well as connect to wi-fi. However, I am still having issues with connecting my phone to my car and playing music. I believe that this has something to do with the Versa device. Any help is appreciated. 

[RajUsingFBV]

Thanks @CR_Johnson for your response. I am having issues on notifications and syncing as my mobile device is not listed on their compatible device. I had a thought that this might be two devices connected to mobile at the same time. I have tried all the workarounds, but nothing helped. Feel like I am just wearing an electronic digital watch. But anyway I am waiting for Fitbit update.