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Versa has stopped working

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‎06-07-2019 13:39 - last edited on ‎03-03-2022 12:15 by Moderator Alum

‎06-07-2019 13:39 - last edited on ‎03-03-2022 12:15 by Moderator Alum

My Fitbit Versa has stopped working, it will not switch on, 

 

 


Moderator edit: subject updated for clarity

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‎06-07-2019 23:47

‎06-07-2019 23:47

I would try restarting the fitbit. This does no harm and can sort out all sorts of issues. On the Versa you do this by pressing and holding the back and bottom buttons until you see the Fitbit logo on the screen. 

 

If that doesn't work then I suggest you contact customer support via contact.fitbit.com If they can't fix it then they can check your warranty status and advise on your options.

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‎06-08-2019 02:14

In response to SteveH

‎06-08-2019 02:14

  • Thank you , I have been in touch with support and Ivan has helped me through the trouble shooting, they are sending a replacement, Very helpful indeed.
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