Hi there, @1023LaGene @scjsjo. Welcome to the Community Forums. Thanks for the details provided about the issues with your Versa Smartwatches. We‘re taking your comments and sentiments in regards to our products and services into consideration.
As you may know, your Versa battery should last up to 4 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.
That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.
@1023LaGene As for the heart rate issue, I'd recommend following the steps below:
- Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
- Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now"
- Next, switch it from Off to On and manually sync your watch once again.
- Once it's done, restart your watch.
- Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
For more information, see What factors can affect my heart-rate reading on my Fitbit device?
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