help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa heart rate and notifications issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-17-2018 04:37 - last edited on ‎10-18-2018 04:41 by Moderator Alum

‎10-17-2018 04:37 - last edited on ‎10-18-2018 04:41 by Moderator Alum

Hi,

 

I had purchased a Fitbit Versa at Best Buy approximately 3-4 months ago. The past week, the HR is not working. The green light doesn’t come on. I have tried to play with the settings, I did a factory reset. All of which did not resolve the issue. I also noticed I am no longer receiving text notifications. I am very upset as I have used Fitbit since they came out and never had a problem. I had thought about buying an Apple Watch, but went with the Fitbit Versa because I am a loyal customer. I am unsatisfied with how my Versa is working. Can someone please offer a solution?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎10-18-2018 04:42

‎10-18-2018 04:42

A warm welcome to the Community @Morgan0709.

 

I am sorry to hear about the issues you are experiencing with your Versa and appreciate all the efforts in trying to fix them. Please take a look at the following help articles and follow the instructions provide there:

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎10-18-2018 10:17

In response to AlejandraFitbit

‎10-18-2018 10:17

I followed all of the recommendations. I still have having problems. I am now having more problems with my Fitbit not registering activity or my active steps/hour. Please help!!! I’m very frustrated and upset because I love my Fitbit. 

Best Answer
0 Votes