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Versa heart rate and screen issues

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‎08-02-2021 08:36 - last edited on ‎08-02-2021 10:13 by Fitbit Moderator

‎08-02-2021 08:36 - last edited on ‎08-02-2021 10:13 by Fitbit Moderator

At first my Versa heart rate stopped working at just displayed the “—“. After looking online and using this forum, I was able to reboot the Versa several times. However, the heart continued to stop working. Furthermore, after the last reboot, the touch screen is also not working. My Versa Fitbit is 4 days old.

 

Thank you Jon

 

 

Moderator Edit: Clarified subject

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‎08-02-2021 10:14 - edited ‎11-01-2023 17:53

‎08-02-2021 10:14 - edited ‎11-01-2023 17:53

Hi there, @Jonny1428831. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

As a first approach, I'd like you to check if your Versa is paired to your Fitbit account. To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If you realized that your watch is not linked to your account, please set it up by following these steps. 

Once you make sure that your watch is properly linked and syncing to your Fitbit account, check if the heart rate starts working. If that is not the case, I'd recommend following the steps below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your watch. To do so, open the Fitbit app, tap on the Account icon, tap on your watch's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

As for the screen not working, please restart your Versa once again as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-02-2021 10:14 - edited ‎11-01-2023 17:53

‎08-02-2021 10:14 - edited ‎11-01-2023 17:53

Hi there, @Jonny1428831. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

As a first approach, I'd like you to check if your Versa is paired to your Fitbit account. To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If you realized that your watch is not linked to your account, please set it up by following these steps. 

Once you make sure that your watch is properly linked and syncing to your Fitbit account, check if the heart rate starts working. If that is not the case, I'd recommend following the steps below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your watch. To do so, open the Fitbit app, tap on the Account icon, tap on your watch's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

As for the screen not working, please restart your Versa once again as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes