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Versa Lite stopped syncing to my iOS device

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‎07-28-2021 20:43 - last edited on ‎08-02-2021 10:09 by Fitbit Moderator

‎07-28-2021 20:43 - last edited on ‎08-02-2021 10:09 by Fitbit Moderator

If we are all having the same issue, what is FitBit doing to rectify this? Why do we have to reset our devices and lose all of our data in order for the device and the phone to sync? This is not fair. 

 

 

Moderator Edit: Clarified subject

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‎08-02-2021 10:10

‎08-02-2021 10:10

Hi there, @Gigi716. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

 

Sync your Versa Lite automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

 

If your Versa Lite doesn't sync, follow the troubleshooting provided in this help article Why won't my Fitbit device sync? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎08-02-2021 10:10

‎08-02-2021 10:10

Hi there, @Gigi716. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

 

Sync your Versa Lite automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

 

If your Versa Lite doesn't sync, follow the troubleshooting provided in this help article Why won't my Fitbit device sync? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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