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Versa heart rate issues

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‎06-21-2019 13:34 - last edited on ‎06-22-2019 08:41 by Fitbit Moderator

‎06-21-2019 13:34 - last edited on ‎06-22-2019 08:41 by Fitbit Moderator

Sooooooo disappointed with @Fitbit customer service!!!! Had to Trouble shoot my Versa for over an hr and the issue was still not fixed! Within my warranty and was denied a replacement, expected sooooo much more from their customer service especially when this is my 3rd Fitbit device. I always heard their customer service was amazing sad to see it isn’t so.

 

 

Moderator edit: updated subject for clarity

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‎06-22-2019 08:40

‎06-22-2019 08:40

@KatyH1982 welcome to our Fitbit Community! I'm sorry about the heart rate issues that you experienced with your Fitbit Versa.

 

I'm also sorry to hear that your Versa is no longer under warranty. I know how frustrating this is for you and I really appreciate your feedback and comments since this helps us to keep improving.

 

Please visit this page for more information about the warranty policies.

JuanJo | Community Moderator

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‎06-24-2019 11:05

In response to JuanJoFitbit

‎06-24-2019 11:05

Actually it is still under warranty so I have no idea why it can’t be replaced SINCE I WAS TOLD by a representative that that’s exactly what they would do.

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‎06-25-2019 12:10

In response to KatyH1982

‎06-25-2019 12:10

@KatyH1982 thank you for getting back! I totally understand how frustrating this is for you. However, I was able to get in touch with our Support team. I'm glad to hear that they took care of the issue and a solution was provided.

 

Don't hesitate to get back if you need further assistance.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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