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2 Versas Keep Crashing

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‎06-24-2019 20:40 - last edited on ‎06-25-2019 12:06 by Fitbit Moderator

‎06-24-2019 20:40 - last edited on ‎06-25-2019 12:06 by Fitbit Moderator

I purchased 2 versas in November and at the beginning of the month within a week of each other, both mine and my husbands watches crashed. His just flashes, mine zeroes everything out. Tried to reset each to factory settings and after doing so, they will not sync back to phone.....

 

 

Moderator edit: Clarified subject

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‎06-25-2019 01:36 - edited ‎06-25-2019 01:37

‎06-25-2019 01:36 - edited ‎06-25-2019 01:37

Hi @AWL1203  Have you tried restarting several times? Restart your tracker

What phone/s are you using? Are they on the Supported Devices List?

Try the suggestions in THIS Help Article on syncing problems.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-25-2019 04:19

In response to NellyG

‎06-25-2019 04:19

Yes I have tried reset several times and have tried to sync several times. And yes I am using a supported device.

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‎06-25-2019 06:32

In response to AWL1203

‎06-25-2019 06:32

And have you tried all the suggeations in the Help Article I linked above?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-25-2019 06:34

In response to NellyG

‎06-25-2019 06:34

Yes I am not an idiot I tried everything before posting to the "community"
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‎06-25-2019 07:11

In response to AWL1203

‎06-25-2019 07:11

Well I am glad you are not an idiot. But if you dont say you have done something, how do I know you have?

As I now know you have tried all the appropriate suggestions I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-25-2019 12:12

In response to NellyG

‎06-25-2019 12:12

Welcome to the Forums @AWL1203. Hello @NellyG.

 

@NellyG Thanks for bringing this up and helping. @AWL1203 Thank you for trying troubleshooting the Versas on your own before reaching out to us.

 

Our support team will be getting in touch with you via email so please keep an eye on your email's inbox, spam and trash folders. They will be happy to help you find the best possible solution. 

 

Let us know if there is anything else we can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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