Versa heart rate log missing

[StaninVan]

Hello!

I’m having trouble with my Versa. I’m an iPhone user and love the Fitbit App for keeping track of my HR through classes. When I check my exercise log, both logged on the watch and synced in or logged following the class, the HR doesn’t appear. I can see all my HR data from the day, but not my HR in detail for the class: rest, fat burn, peak etc.

Any solutions for this?

fitbit app: ver. 3.15.1 (925)
versa ver 70.7.14

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @StaninVan, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

Regarding the missing heart rate data, I would like to follow up and would like to know if the issue persists or if it got resolved.

In the meantime, check out this article and follow the troubleshooting steps in order to fix this issue. Finally, monitor your exercises and see if your heart rate gets synced properly.

Keep me posted on the outcome.