help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa heart rate not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-04-2018 21:21

‎07-04-2018 21:21

My heart rate tracking is completely off. Whenever I'm doing exercise it turns off completely for about a third of the time, if I'm doing an intense workout it thinks my heart rate is 90 despite the fact that my heart is racing and probably more like 160, and if I'm going for a casual stroll and my heart rate is about 85 when I test it myself, it thinks I'm at 130. I've adjusted the placement many times, adjusted the tightness, nothing helps. It just doesn't work. 

Best Answer
0 Votes
1 REPLY 1

‎07-05-2018 05:02 - last edited on ‎07-23-2025 09:57 by Fitbit Moderator

‎07-05-2018 05:02 - last edited on ‎07-23-2025 09:57 by Fitbit Moderator

A warm welcome to the Community @Naivety.

Thanks for troubleshooting this by yourself. If you are having issues with your heart rate information being recorded, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

I hope this helps, catch you later. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes