help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa heart rate sensor stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2021 19:12 - last edited on ‎10-17-2021 06:27 by

‎10-15-2021 19:12 - last edited on ‎10-17-2021 06:27 by

Dear fitbit i have a fitbit versa for 4 years but now it's heart rate sensor is not working.

I have tried everything like soft restart hard restart and factory reset but it doesn't work and in my settings also heart rate is 'ON'

please do help me

 

 

Moderator edit: label

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-17-2021 06:26

‎10-17-2021 06:26

Welcome to the Fitbit Community, @kapishgarg2006.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend getting in touch with our Support team so they can look deeper into the issue and discuss the options available to you. Click here to get connected with them via chat or phone.

 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer