Versa home button stopped working

[Joosho]

Hi,

After swimming, my Versa's back/home button stopped working. It occasionally starts working with limited functionality for a small amount of time and it sometimes randomly presses/holds the button down.

I have tried using a toothpick, using pressurised air and have restarted it.  My Versa is about 7 months old. '

Any other suggestions?

Thanks

Moderator edit: format

[JuanJoFitbit]

@Joosho welcome to our Fitbit Community! I'm sorry for the late response. However, I appreciate the time spent trying and using a toothpick in order to clean around the button of your Versa.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 

[Joosho · Accepted solution]

@JuanJoFitbit Thank you for your help in contacting FitBit Support, they are sending me a replacement Versa.

[JuanJoFitbit]

@Joosho I'm sorry for the late response. However, I'm glad I could help and you were sent a replacement unit. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[SunsetRunner]

I am having the same problem.  Please advise 

[SteveH]

@SunsetRunner If the suggestions earlier in this thread did not work for you then contact customer support via: contact.fitbit.com 

They can check your warranty status and advise on your options

[JuanJoFitbit]

@SunsetRunner Welcome to our Fitbit Community! I'm sorry for the late response. However, regarding the button issue that your Versa was experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat.

Don't hesitate to get back if you have any questions and I'll be happy to assist you.

Thank you for your help @SteveH.

See you guys around.

[SunsetRunner]

We chatted, no help really.   My versa is 15 months old so out of warranty.   They offered me a 25% off code.   I’m very disappointed. 

[JuanJoFitbit]

@SunsetRunner I'm sorry for the late response. I'm also sorry to hear that your Versa is no longer under warranty. The warranty period is good for 365 days after the date of first setup.

I totally understand how frustrating this is for you and I appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.

[SunsetRunner]

Thanks It does really suck that it’s only 3 months out of warranty and I really get no support...... very very disappointing

[JuanJoFitbit]

@SunsetRunner I know how you feel and I'm sorry that the warranty expired. Your feedback is greatly appreciated.