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Versa inaccurate steps

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‎05-28-2018 17:42 - last edited on ‎05-30-2018 05:59 by Moderator Alum

‎05-28-2018 17:42 - last edited on ‎05-30-2018 05:59 by Moderator Alum

My Versa does not count all the steps I walk. Today I wore my Fitbit One and my Versa. The Fitbit One calculated I had walked 5945 steps today but my Versa only calculated 4353, that is a 1592 steps difference.

 

I have had my Versa less than a month and it always seems less steps than I walk since I got it. I changed stride and it didn't make a difference. It also doesn’t calculated any active steps even though I am outside gardening and doing yard work, zero activity!

 

Can anyone help me? This is an expensive piece of equipment and it can not be returned to Best Buy. 

Smiley Sad

 

 

Moderator edit: subject for clarity

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‎05-30-2018 06:00 - last edited on ‎05-27-2025 05:13 by Fitbit Moderator

‎05-30-2018 06:00 - last edited on ‎05-27-2025 05:13 by Fitbit Moderator

Hey @iam1crazycrab, it's great to see you around.

Thanks for troubleshooting this by yourself. Keep in mind that Fitbit One and Fitbit Versa are 2 different trackers and the information they register may vary, but if you think that your Versa isn't being accurate, I recommend checking how many steps you have so far, walk another 100 steps, check how many it registered and let me know about it.

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-19-2018 20:32

‎08-19-2018 20:32

I am having the same issue with my Versa. Today we walked a trail at a state park which states it is 5.8 miles and my Versa only gave me credit for 4.9 😳

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