help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa incorrect distance running

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-02-2020 11:44

‎06-02-2020 11:44

My versa consistently underreports distance run. This is with GPS phone connected or disconnected. If I track via the fitbit phone app the distance is more accurate (same run path for both). No change if I enter stride length (increased to 45 to attempt to compensate) 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-02-2020 12:17

‎06-02-2020 12:17

Have you setup your stride setting?

Fitbit uses both GPS and stride for distance calculations 

Best Answer
0 Votes

‎06-03-2020 13:11

In response to Rich_Laue

‎06-03-2020 13:11

I did, I increased the stride length by 30% to try and compensate for how much it was off - no change

Best Answer
0 Votes