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Versa increases steps when not in use

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‎09-16-2018 06:15

‎09-16-2018 06:15

My steps count went from 879 to 40k between 3:00p and 6:00p while on the charger. This has happened often. Always charged in the same place with no other devices near it and nothing that could vibrate it.  Help!

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4 REPLIES 4

‎09-16-2018 06:18

‎09-16-2018 06:18

Also, if I place it on the charger before midnight, the next morning the step count continues with the pervious day. This causes a higher step count. 😬😬😬😬😬

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‎09-16-2018 07:22

In response to rlwaller09

‎09-16-2018 07:22

You are not alone, many have the same problem. Call support and arrange a replacement. 

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‎09-16-2018 17:25

In response to GreginJaxFL

‎09-16-2018 17:25

Thank you. I will call them tomorrow. It’s frustrating.
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‎09-18-2018 08:22

In response to rlwaller09

‎09-18-2018 08:22

@rlwaller09 It's great to see that you've visited the Fitbit Community! Sorry to hear that your Versa is counting steps while charging. As @GreginJaxFL mentioned this has been reported before. You could try restarting your Versa. Also charge it in a different place. As you have read make sure that no electronic/electric device that may cause vibration is nearby. Things like a working ac unit, fan, computer or fridge may cause vibrations.

 

Let me know how it goes!

Alvaro | Community Moderator

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