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Versa is Stuck on Sleep Mode

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‎09-26-2021 09:37 - last edited on ‎09-26-2021 13:04 by Fitbit Moderator

‎09-26-2021 09:37 - last edited on ‎09-26-2021 13:04 by Fitbit Moderator

Because my Versa was not tracking my heart rate and sleep score I did a factory reset.  During set up I somehow got it into sleep mode and cannot get it out.  Anyone know how to get it out of sleep mode?

 

Moderator Edit: Clarified subject

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‎09-26-2021 09:40 - edited ‎09-26-2021 09:40

‎09-26-2021 09:40 - edited ‎09-26-2021 09:40

On wrist, it is in Settings > Quiet Modes

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-26-2021 09:48

In response to JohnnyRow

‎09-26-2021 09:48

Seriously.......this is the answer you decided to send?

 

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‎09-26-2021 10:51

In response to dstephenson64

‎09-26-2021 10:51

@dstephenson64 wrote:

Seriously.......this is the answer you decided to send?

 

Yes, it is.  Either I didn't understand your question, or do you want someone to elaborate in more detail how to get to Settings, and then to Quiet Modes under Settings, and then how to find Sleep Mode under Quiet Modes?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-26-2021 13:03

In response to JohnnyRow

‎09-26-2021 13:03

Nice to see you here, @dstephenson64 and thanks for the assistance @JohnnyRow.

 

@dstephenson64 When you say that you're stuck on the sleep mode, do you mean that your Versa is stuck on the sleep option under the watch's settings? If that's the case and your Versa is not going back by pushing the left button, please try doing a soft restart by pushing the left and bottom right buttons for 10 seconds until you see the Fitbit icon on the display.

 

Hope this helps.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
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‎10-13-2021 08:43

In response to BraulioFitbit

‎10-13-2021 08:43

I tried it and still didn’t work. Cannot change brightness, do not disturb and sleep mode. They are all “dimed”.

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‎03-22-2022 12:47

In response to Mylcmylc

‎03-22-2022 12:47

I am experiencing the same issue. This is the second time in 3 months. Why hasn’t this bug gotten fixed. It does not reset after a hard reboot of soft reboot.

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‎10-01-2022 18:06

In response to KT94

‎10-01-2022 18:06

Did anyone find a resolution to this issue. I’m getting very close to switching to Apple. 

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