Versa is counting extra floors

[ejmk519]

Today, my Versa registered 34 floors climbed where it should have been 4 or 5.  How could this happen?

Moderator edit: Subject for clarity 

[HeydyF]

Hey @ejmk519, I hope you are doin' great! If your Versa tracked some extra floors, please review the following explanation: 

If your Versa measures floors, it detects them using an altimeter, which is a sensor that calculates altitude based on atmospheric pressure. Though your device is designed to look for pressure changes based on elevation gains, pressure changes due to other causes—such as a gust of wind, a weather change, or opening a door, even when you are walking uphill, your Versa recognize that elevation as floors—can occasionally cause your device to register extra floors. Another factor is floor height. Your device registers one floor when you’ve gone up about ten feet, which is the average between residential and commercial floor heights. If you climb long staircases you may find that the device's floor count doesn’t match how many floors you’ve gone up since the staircase was taller than ten feet.

If you'd like to, you can delete these extra floors by negate them by logging a driving activity through your Fitbit account. Just take a look at the instructions in this help article. 

Let me know if you have further questions! 

[Beetree]

I’m having the same issue. But I don’t get extra floors when wearing my charge HR. You’d think they would read similarly. Why the difference between the two? It’s horribly inaccurate with stairs. 

[HeydyF]

Hey @Beetree, it is great to see you around more often! If your Versa is counting too many floors, I'd like you to tell me if you were driving, on an escalator or on an elevator? I'm asking because those factors may cause your Versa to track extra floors. 

As you may know, your watch detects floors using an altimeter, which is a sensor that calculates altitude based on atmospheric pressure. Atmospheric pressure decreases with increasing elevation, so the Versa calculates elevation gain based on the reduction in atmospheric pressure. Your watch registers a floor when it detects continuous motion combined with an elevation gain of 7 to 10 feet. 

Your watch may give you credit for extra floors for a variety of reasons. Occasionally your watch may detect pressure changes unrelated to elevation gains, such as a gust of wind, weather change, or opening a door. Exposure to excess moisture can also result in extra floors being counted. This happens if the pathway to the altimeter on the back of your watch becomes temporarily blocked with sweat or water. We recommend that your tracker be worn loosely during exercise. 

If you want to remove floors from your account, go to this help article. 

Let me know how it goes! 

[Beetree]

The main issue is it doesn’t do this with my Charge HR. This is a versa issue not just an altimeter issue. The versa is adding a lot of extra floors. 

[Drewhosick]

I exchanged my Versa for a new one when i had this issue.  While I understand the pressure changing while I'm walking could affect readings, the new one seems to be more accurate so far.