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Versa is counting extra steps

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‎05-07-2020 01:58 - last edited on ‎05-20-2020 07:15 by Fitbit Moderator

‎05-07-2020 01:58 - last edited on ‎05-20-2020 07:15 by Fitbit Moderator

I just started using my Versa again this week. It always counted steps while I was working at my desk. Now if been using it. I have a newborn and every time I burp her I have been getting steps.. why is this so sensitive?

 

 

Moderator edit: updated subject for clarity

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‎05-20-2020 07:14

‎05-20-2020 07:14

Hi @Chrisrachel2013, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Fitbit Versa since it's tracking extra steps.

 

Please restart your Versa as described in this help article. Also, I'd like to share this help page, which explains why your Fitbit device may track extra steps.

 

Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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