help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa is experiencing heart rate problems

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-08-2020 09:19 - last edited on ‎02-22-2020 06:42 by Fitbit Moderator

‎02-08-2020 09:19 - last edited on ‎02-22-2020 06:42 by Fitbit Moderator

My versa has been showing an improper heart rate the last few days. It’s been very high compared to actually checking my heart rate. Also it hasn’t showed a sleep score for three nights. I’m wearing it just like i always have. Should i try a factory reset? I’ve tried to turn it off and in with no change in the reading. 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎02-22-2020 06:42

‎02-22-2020 06:42

@Smc32161, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

Regarding the heart rate issue that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎02-24-2020 09:29

‎02-24-2020 09:29

I am curious what their response was on this issue? Mine has not read detailed sleep details in over a week and my heart rate is reading very high! My active minutes yesterday read 404 minutes which made no sense and ABSOLUTELY did not correlate with my actual activity level. I have restarted and the sensor off and on a number of times. 

Best Answer
0 Votes

‎02-24-2020 09:36

In response to ladycharm83

‎02-24-2020 09:36

I went through all the things they recommended by restarting it and everything. Eventually they said it was still under warranty so they sent me a new one.
Also after i had the high heart rate issues for a week or two. The display died on my phone. My steps would still be recorded in the app. But no display on the phone. Got my new one after a couple of weeks and all is good now.

Shawn Connolly

Sent from my iPhone
Best Answer
0 Votes