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Versa is locked

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‎12-04-2018 20:44 - last edited on ‎12-05-2018 08:06 by Moderator Alum

‎12-04-2018 20:44 - last edited on ‎12-05-2018 08:06 by Moderator Alum

 Hi all,

 

When changing the band on my Versa it hit the 10 Max out. However, I am unable to reset the pin on my phone as it says error connecting to Versa. Yet I can sync.

Please help

 

 

Moderator edit: subject for clarity

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‎12-04-2018 20:52 - edited ‎12-04-2018 20:53

‎12-04-2018 20:52 - edited ‎12-04-2018 20:53

@Ashb92 Try removing Versa from your phone Bluetooth settings, reboot the phone, Versa, open fitbit mobile app and try unlocking via app again.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎12-05-2018 08:07 - last edited on ‎11-08-2025 05:21 by Fitbit Moderator

‎12-05-2018 08:07 - last edited on ‎11-08-2025 05:21 by Fitbit Moderator

Hey @Ashb92, it's great to see you here and @Marrrmaduke thanks for the input.

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? Were you able to unlock your watch?

Hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer