Versa is logging sleep time when I'm not wearing it

[paulh56]

My newly acquired Versa is logging sleep time when I'm not wearing the device;any suggestions.

Thanks

Paul 

Moderator edit: subject updated for clarity

[Marrrmaduke · Accepted solution]

@paulh56 A few things to try:

• reboot your trackers several times by pressing and holding the left and bottom right buttons until Fitbit logo flashes
• make sure that Versa's sensor's lights are not reflecting from any surfaces e.g. table - I usually put my tracker sensor up
• remove any bedtime/sleep presets from your Fitbit mobile app if you have set them

[paulh56]

Unfortunately it continues to happen?

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[Marrrmaduke]

@paulh56 do you have any other trackers linked with your Fitbit account? If yes, remove them .

[paulh56]

Hi
I only have the 1 device: your suggestion to reboot and lay the Versa face down, if on a surface which may reflect, does seem to be a solution.
Cheers and thanks for your help.
Paul




Sent from Mail for Windows 10

[Marrrmaduke]

@paulh56 I'm glad! Enjoy your tracker! 😊