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Versa is losing steps

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‎07-10-2020 11:12 - last edited on ‎07-21-2020 05:22 by Fitbit Moderator

‎07-10-2020 11:12 - last edited on ‎07-21-2020 05:22 by Fitbit Moderator

I have a versa lite for a month or 2. I noticed my fitbit is losing steps. I tried to reset but the problem keeps coming back. Anyone else noticed this and found a solution? 

Thx

 

 

Moderator edit: updated subject for clarity

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‎07-21-2020 05:22

‎07-21-2020 05:22

Hi @LesleyGibbs, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa Lite since it's not losing steps. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data.

 

After this, monitor your watch for the next 24 hours and see if it doesn't lose steps walked.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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