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Versa is not accurately tracking steps

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‎06-06-2020 08:21 - last edited on ‎06-22-2020 07:14 by Fitbit Moderator

‎06-06-2020 08:21 - last edited on ‎06-22-2020 07:14 by Fitbit Moderator

So my Fitbit doesn't track a lot of my steps. At the end of the day my step tracker on my phone will be 2,000-3,000 steps ahead of my Fitbit that had been on my wrist all day. I've tried resetting it. Help.

 

 

Moderator edit: updated subject for clarity

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‎06-22-2020 07:13

‎06-22-2020 07:13

Hi @Mrs.Stanion, welcome to our Fitbit Community! Regarding the steps tracking issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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