Versa is not receiving call Notifications.

[CatRy]

I have brand new Versa (today 19/10/18)

i can receive text and notification of a missed call. The band doesn’t vibrate or anything when the phone rings. I have done everything that all forum posts suggest to no avail. I have a Samsung Galaxy S7 and all software is up to date.

What next?

Moderator Edit: Clarified Subject.

[Rich_Laue]

Have a u tried sending a test notification using the test function in the app? This s tesvsends through the phone channel. 

[CatRy]

Yes I have an nothing happens.

Sent from my iPad

[SuzyQ3]

I have the same problem with my Samsung S7 edge and versa watch. Before every notification worked fine and suddenly it stopped sending calls to the watch. When you open the notification page in the app, you'll see the "on" button change so I think it's there in saving our choices that the problem is situated. In other topics the same problem is mentioned and fitbit isn't helping. They always

answer to check the list with compatible phones but the S7 and S7 edge are compatible so everything should work. I am getting quite frustrated in Fitbit

[Rich_Laue]

My thought would be to check oermissperm, not knowing the phones OS I suggest checking the Fitbit help docs.

How do I get notifications from my phone on my Fitbit device?

Receive call, text message, calendar, and other notifications on your Fitbit watch or tracker if you have a compatible phone.

My Fitbit device isn't receiving notifications from my phone

Try these troubleshooting steps if you're not receiving notifications

I find sometimes durring an app upgrade, the notifications get revoked by my OS

[MarcoGFitbit]

Hello @CatRy, thanks for joining the Fitbit Community, it's great to have you on board. It's great to see to you too @SuzyQ3, I hope you're doing well. Thanks for all your help @Rich_Laue, I appreciate it. 

@CatRy and @SuzyQ3, thanks for taking the time to report this situation and let us know the troubleshooting steps you've tried so far. Please note that Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else. 

[SuzyQ3]

Hello @MarcoGFitbit,

I checked already several times all the mentioned causes and did all the suggested solutions over and over (again just now), but still I don't get call notifications on my versa, not even the test call. I do get all the other notifications and the missed call notifications. It worked fine before with the same phone and settings (compatible phone S7 Edge, Android 8.0.0, Fitbit firmware 32.32.10.15), I even could take calls with my watch. Nothing has changed in my phone except when I open the Fitbit app, tap the device picture and go to Notifications, the button next to calls switches "on". I think that when I close the tab it changes back into "Off" but I can't see it because it changes back "On" every time I open the tab. There are several people here who mention the same "switch" every time they open the notification tab. I hope Fitbit finds a solution for our problems with the call notifications because it worked fine before and I really would like it to work again.

[CatRy]

Hi there,

I’ve done all of those things, some of them several times to no avail.

still feeling disappointed.

😔

[TwinMomma423]

My call notifications were not working on my versa 2, (i would get a missed call notification) everthing else did work (texts & calendar). Make sure your clock on your phone snd clock on your fitbit are the same, once i did that i started receiving the call notifications. I have a Samsung Galaxy S7. I hope this helps someone else!!

[ViPi1105]

Up

Still no fix from fitbit. Garmin win the game. So disappointed 😥. 

[LadyJ12]

Thank you! This worked for me. I have tried everything for the last 2 weeks, but nothing worked until I saw your post. My daughter sent me my first Fitbit the day before Thanksgiving and I was at my wits end as far as what other steps to take.I never thought that something as simple as making sure that the times were the same would fix the problem. Again, thank you!

[Rich_Laue]

@LadyJ12 it would be very helpful to add a link to the post that helped, or at least tag the writer of the pos . 

[LadyJ12]

Really not sure how to do that; this was my first time posting anything here.

[Rich_Laue]

@LadyJ12 you would find the post that worked for you. Tap the 3 dots to the right, then copy the permanent link. 

Add the permanent link to your post. 

To tag someone simply put @ then tap the name 

[TwinMomma423]

So glad to here! I couldnt figure it out forever either. Glad you do not have to deal with the headache anymore, like I was!

Moderator edit: removed personal information

[Bet2BFit]

I recently had this issue with my Versa Lite and did install latest update followed all steps mentioned in Fit bit community.

There is easy Fix to this Problem which accidentally i bumped on the solution which worked and should be included in FitBit KB.

On Versa Lite just Press  Push Button on device for few Seconds and screen will popup showing Scrren Wake-up time and Notifications which you need to enable.... Viola..u r back in life...

Cheer's

Bet2BFit